Fees and charges

We do not charge call-out fee or travel time.

Post-Paid Support

Fee Schedule	Hourly Rate (excluding GST)	Hourly Rate (including GST)
On Call - Business Hours Support	$100	$110
On Call - After Hours Support	$130	$143
Business Continuity & Disaster Recovery Planning	$160	$176
Business IT Relocations	Fixed Cost P.O.A	Fixed Cost P.O.A

Pre-Paid Managed Services

Fee Schedule	Hourly Rate (excluding GST)	Hourly Rate (including GST)
Scheduled Maintenance -No lock-in contract -Minimum 4 hours per month -Booked 2 weeks in Advance -Available Business hours -Includes Issues Tracking -Includes Trend Reporting	$86.36	$95
Active Monitoring	Fixed Cost P.O.A	Fixed Cost P.O.A

Terms

Goods and Services Tax (GST):
If a goods and services tax applies in respect to any invoice, the 'including GST' rate applies.

Trading Terms: Payment due on or before 7 calendar days from invoice date.

On Site Support: Minimum 1 hour.

Remote Telephone Support: Minimum 5 minutes.

Business Hours: Monday - Friday 8am to 6pm.

After Hours: Public Holidays, all other times.